Great candles - long delivery wait
I placed my order on 11/29 and paid over $20 for upgraded shipping. I received my order on 12/14. I missed my target date for needing these for gifts by one week. I love the broken top brand and have been ordering them for years and usually the shipping length doesn't bother me, but this time it being over 2 weeks, with upgraded shipping, seemed to take way too long.
Broken Top Brands
Hi Heather, thank you for your feedback and for being a loyal Broken Top customer over the years. We're delighted you love our candles, but we regret the delayed shipping time on your recent order. During peak holiday periods, our shipping times can be impacted by increased order volume. We strive to uphold our efficiency standards, and we appreciate your patience and understanding. Please feel free to reach out to support@brokentopcandleco.com if you have any other concerns, and we'll be happy to assist further. Thank you again for your business!