Safety Information

Please read and follow candle burning instructions and safety information below. We hope you enjoy our product and please burn responsibly. Always following packing instructions and warnings and use product at your own risk, as we take no fault for negligence or failure to follow proper safety instructions.  

Never leave a burning candle unattended. Burn within site, and extinguished before leaving the room. Never burn a candle near drapes, bedding, paper, flammable materials, etc. Burn candles in a place that is stable, level, and heat resistant, discontinue use if containers become damaged in any way. Keep burning candle away from any drafts, as this can result in uneven burning, sooting, and risk of something flammable coming in contact with candle. Always burn in a well ventilated area. Discontinue use of candle when 1/2" of wax remains. Containers become very hot while burning so please do not touch or move when candle is burning or wax pool is still present. Wait for candle to cool completely. Be careful when extinguishing as blowing may cause hot wax to splatter. Broken Top Candle Company recommends extinguishing candles using a snuffer. KEEP CANDLES OUT OF REACH OF CHILDREN AND PETS! Failure to do so may cause serious burns or other bodily injury.

Recommended Instruction

Keep candle wick trimmed to 1/4". Trim wick before each use. We recommend burning our 2 oz. metal tin containers for no longer than 1 hour at a time. Burning any longer can lead to scent failure, decrease the maximum burn time, and other safety concerns. For our 6 oz. Metal tins we recommend burning for a minimum of 1-1.5 hours to allow wax pool to reach all sides, but no longer than 2-3 hours at one time. This burn time is also recommended for our 8.5 oz. Amber Glass Container's.If you have questions or concerns regarding our burning recommendations please feel to contact us and we will do the best we can to answer them.


Terms & Conditions

In using this website you are deemed to have read and agree to the following terms and conditions listed:

This Privacy Policy governs the manner in which Broken Top Candle Company collects, uses, maintains and discloses information collected from users (each, a "User") of the  website ("Site"). This privacy policy applies to the Site and all products and services offered by Broken Top Candle Company.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Broken Top Candle Company collects and uses Users personal information for the following purposes:

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Taxes

Broken Top Candle Company does not collect State Sales Tax as per Oregon Law. User is required to pay any out of state taxes set forth by their state.

Our Candles

Broken Top Candle Company strives to use only products that have been tested to our liking. We use 100% US Grown Soy Wax, cotton braided wicks (Lead and Zinc free), premium fragrances infused with essential oils and mixed carefully into every small batch, and metal tins made right here in the United States!

Shipping

All orders placed on this Site are shipped via USPS Priority Mail and UPS Ground Shipping within 3-4 business days from your order. Rate is determined by weight and quantity, and unless specified, the cheapest option will be selected for shipping. Please note: User is responsible for any returns or exchanges shipping costs. Please contact Broken Top Candle Company for more information.

Damages

Our candles are all packaged to the best of our ability to protect from damage during shipping. Should you receive a package with damaged product, please e-mail us at brokentopcandleco@gmail.com within 7 calendar days of receiving your product. Please do not discard any shipping materials until a claim has been filed.

Returns and Exchanges

If User is for any reason unsatisfied with product selection, an exchange or return may be made within 7 calendar days of receiving product. Candles and their containers must be in the EXACT condition received; have not been lit, scratched, labels removed, and in original packaging, etc.. User will be responsible for return shipping costs. Pleas contact us for more information regarding returns.

Changes to this privacy policy

Broken Top Candle Company has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Broken Top Candle Company

62980 Boyd Acres Road, A7

Bend, OR 97702

brokentopcandleco@gmail.com

(541)815.4581




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